Privacy Policy

1. Introduction

UveWellness is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We are located at 26 Market Place, Knaresborough HG5 8AG, United Kingdom. You can contact us at [email protected] or +44 1423 609 874.

2. Information We Collect

Personal Information You Provide

When you use our services or contact us, we may collect:

• Name and contact details (email address, phone number)
• Information about your wellness goals and interests
• Correspondence and communication records
• Consultation preferences and scheduling information

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver the consultations and services you request
• To communicate with you about your enquiries and bookings
• To send you educational resources and information you've requested
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific purposes
• Contract Performance: To deliver the services you've requested
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business (hosting, email services, scheduling tools)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

Any third-party service providers we use are required to maintain appropriate data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Contact enquiry data: 2 years from last contact
• Consultation records: 7 years for business records purposes
• Marketing consent records: Until consent is withdrawn

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of data in transit and at rest
• Regular security assessments
• Staff training on data protection
• Access controls and authentication measures

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

UveWellness
26 Market Place
Knaresborough HG5 8AG
United Kingdom
Email: [email protected]
Phone: +44 1423 609 874

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk